We understand life happens. Here is how cancelling or rescheduling works, and the notice we need to look after both you and the clients booked around you.
Notice period
To cancel or reschedule, please give at least 7 days’ notice before your booking date.
Cancelling or rescheduling
- 7 or more days before your date: your deposit can be moved to a new available date.
- Within 7 days of your date: the full amount is payable.
- If you reschedule and your requested new date is unavailable, the booking is forfeited.
Deposits
Your 50% deposit is non-refundable in all cases. With enough notice it can move to a new date, but it is not returned in cash. See our Refund Policy for detail.
Last-minute bookings
Bookings cannot be made or changed within 48 hours of the event, as Aaliya needs time to prepare and plan her travel.
Running late on the day
Each session is booked for up to one hour. If you are running behind, a late fee of R500 applies for every 15 minutes of delay, since it affects the time reserved for you and any bookings after yours.
If Aaliya has to cancel
If Aaliya cannot attend due to illness or an emergency, you will be offered the first available alternative date or a full refund of everything paid, whichever you prefer.
Need to change your date? Message @glam.with.aaliya as soon as you can, and we will do our best to find a new slot for you.
