We understand life happens. Here is how cancelling or rescheduling works, and the notice we need to look after both you and the clients booked around you.
Cancelling or rescheduling
Message Aaliya as soon as possible if plans change. Any new date remains subject to availability and may require a new deposit.
Deposits
Your 50% deposit is non-refundable regardless of the client’s reason for cancellation or rescheduling. It cannot be transferred to another date. The only refund exception is if Aaliya cancels.
Last-minute bookings
Bookings cannot be made or changed within 48 hours of the event, as Aaliya needs time to prepare and plan her travel.
Cancelling on the day
If a booking is cancelled on the day of the event, or once Aaliya has already travelled to you, the client remains liable for at least the travel or call-out portion of the balance to cover her time and travel.
Running late on the day
Each session is booked for up to one hour. A 15-minute grace period applies. Thereafter, a late fee of R500 will be charged for every additional 15 minutes, since it affects the time reserved for you and any bookings after yours.
If Aaliya has to cancel
If Aaliya cannot attend due to illness or an emergency, you will be offered the first available alternative date or a full refund of everything paid, whichever you prefer.
Need to change your date? Message @glam.with.aaliya as soon as you can, and we will do our best to find a new slot for you.
