We want you to love your glam. This policy explains when refunds apply, and why the deposit is treated the way it is.
Deposits
Your 50% booking deposit is non-refundable. It secures your date and covers the time Aaliya sets aside exclusively for you, which is why it cannot be returned if you cancel. If you reschedule with enough notice, your deposit can usually move with you, see our Cancellation Policy.
Completed services
Once a makeup service is complete, meaning you have left the chair, it is not eligible for a refund. If anything is not quite right during your session, please tell Aaliya before you leave and she will gladly adjust it there and then.
Cancellations by you
- Cancel 7 or more days before your date and your deposit can be moved to a new available date.
- Cancel within 7 days of your date and the full amount is payable.
- Deposits are not refunded in cash in any of these cases.
If Aaliya cannot attend
In the rare event that Aaliya has to cancel your booking due to illness or an emergency, you will be offered the first available alternative date, or a full refund of everything you have paid, including your deposit. The choice is yours.
Classes and masterclasses
Class fees follow the same principle. Deposits are non-refundable, and payments can be moved to a future date if you give at least 7 days’ notice and a suitable date is available.
Something came up? Talk to us as early as you can on @glam.with.aaliya. The more notice you give, the more we can do to help.
